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⇄ Queen Print— filament & 3D printers Nova Poshta once availability is confirmed Built to order — lead time on request Advice before you buy · 096 329 94 97
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System voltage

12V024V048V2

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DeyeEVEJK BMSDaly
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For customers

Shipping & payment

We ship with Nova Poshta across Ukraine once availability is confirmed. Delivery costs follow the carrier’s rates.

Nova Poshta shipping once availability is confirmed

Tracking number and collection

Once your order has shipped, the waybill (TTN) number is sent to the email address given in your order or to the Nova Poshta app. With this number and your passport you can collect the parcel at the carrier’s branch in your city.

Storage period

Please note that your order is kept at the carrier’s office for 4 days, and from day 5 the sender is automatically charged a storage fee.

When you collect your parcel from the carrier

  1. Inspect the parcel right at the carrier’s branch.
  2. Check that the number of pieces matches the waybill.
  3. Check that the packaging is intact (look out for tears, dents and crushed spots).
  4. Open the package, compare the contents with the receipt and check them for damage.
  5. For batteries and power stations: check the case for dents, swelling, leaks or a burnt smell. If anything looks wrong, don’t accept the parcel and file a report.

If something is damaged or missing

If you find damage or missing items, draw up a claim report right there at the carrier’s branch, recording the condition of the packaging and describing the damage or the missing items.

If you name yourself as the recipient of compensation in the report, the damaged item can’t be replaced or refunded. Remember that claims against the carrier for missing pieces, shipping costs and damage are made by the recipient.

The carrier doesn’t accept claims after the parcel has been handed over.

If the steps above aren’t followed, we can’t accept claims for damaged or lost items.

Payment

Cash on delivery

Pay when you collect at Nova Poshta. The carrier charges its own transfer fee.

Nova Poshta

Exchanges and returns

Item arrived damaged, incomplete or won’t switch on? Message us on Telegram or call, and send photos or a video plus the Nova Poshta report if you filed one. We’ll sort it out and replace the item or refund you.

New, unused items can be returned or exchanged within 14 days under Ukraine’s consumer protection law. Keep the item in its original condition, with packaging, all parts and documents. The buyer pays for return shipping.

Batteries and power stations built to order to your specs can’t be returned unless they are defective.

Warranty terms are listed on each product page. If something stops working, message us first: we’ll help you check it and arrange diagnostics, repair or replacement.

How to return an item, step by step →

Still have questions?

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